Refund Policy

1. Overview

We want you to be satisfied with ForgeOS. This Refund Policy explains when and how you can request a refund or cancel your subscription. It applies to all paid plans purchased directly through for-geos.com.

For purchases made through third-party resellers or marketplaces, the refund policy of that reseller applies.

2. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting us at adam@for-geos.com.

• Cancellation takes effect at the end of your current billing period. You retain full access to the Service until that date.
• We do not charge cancellation fees.
• After cancellation, your account will be downgraded to the free tier (if available) or deactivated, and your data will be retained for 30 days before deletion.

3. Refund Eligibility

Eligible for a refund:

• First-time subscribers requesting a refund within 14 days of the initial charge.
• Charges that are the result of a billing error on our part.
• Cases where the Service was materially unavailable (documented outage of 24+ consecutive hours) during a paid period, on a prorated basis.

Not eligible for a refund:

• Renewal charges (after the initial billing period) — you have received prior notice of the renewal and had the opportunity to cancel.
• Requests made more than 14 days after the charge date, except where a billing error occurred.
• Partial months or unused portions of a billing period after a mid-cycle cancellation.
• Accounts that have violated our Terms of Service.
• Charges for add-ons or one-time services that have been fully consumed.

4. How to Request a Refund

To request a refund, contact us at adam@for-geos.com with the subject line “Refund Request” and include:

• The email address associated with your ForgeOS account.
• The date and approximate amount of the charge.
• A brief explanation of the reason for your request.

We will acknowledge your request within 2 business days and process eligible refunds within 5–10 business days. Refunds are issued to the original payment method.

5. Enterprise and Custom Plans

Enterprise plans and custom agreements may have separate refund and cancellation terms as specified in your contract. In the absence of a specific agreement, this policy applies.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks may result in suspension of your account while the dispute is resolved. We will work with you in good faith to resolve billing issues promptly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance.

8. Contact

Questions about billing or refunds? Email us at adam@for-geos.com and we’ll be happy to help.